SHIPPING

If an order is placed before 2pm the order will be processed on that day Same Day Handling. Same Day Handling applies only to Business Days and is provided on a best effort basis during peak seasons including Ramadan, Black Friday Weekend, Cyber Monday and December 5th through December 28th.

Orders received after 2pm will be picked, packed and be available for pick up or Third Party Shipping, the next day (“Next Day Handling”)

Next Day Handling applies only to Business Days and is provided on a best effort basis during peak seasons including Ramadan, Black Friday Weekend, Cyber Monday and December 5th through December 28th.

We endeavour to have Orders available for pick up or Third Party Shipping at a maximum of forty eight (48) hours after being received.

Please check all your order details carefully before processing your order. Fitness Systems United will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form, or where the Customer is not available to accept the delivery.

Can I track my shipment?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number on the carrier website to check the status of your delivery.

What happens if I'm not available to receive my order?
If you're not available when the carrier attempts to deliver your package, the courier will leave a card with instructions on how to arrange a redelivery or collect your package from a local depot.

Can I change my delivery address after the order has been shipped?
In most cases, once an order has been shipped, the delivery address cannot be changed. However, you may contact the carrier customer service to explore any possible options.

What should I do if my order hasn't arrived on time?
If your order hasn't arrived by the end of the expected delivery date, please contact the carrier customer service with your tracking number.

What are the shipping costs?
Shipping costs can vary based on the size and weight of your package, as well as the delivery location. You can calculate your shipping cost on the website.  

How do I qualify for free shipping?

When you spend $75 or more, free standard shipping is automatically applied during checkout. Orders below $75 are charged a flat delivery rate of $8 within Canada. The following products are bulky items and have a shipping cost of $25. They are not eligible for free shipping: CORE DOME, SPINAL ARCH, PULL UP PRO, RESISTANCE PLATFORM, RESISTANCE PLATFORM SYSTEM, XGRAVT COLLECTION, AQUACORE 15KG, AQUACORE 25KG.

RETURNS AND CANCELLATIONS
If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product.
 Fitness Systems United will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.

If you need to cancel your order, please contact us immediately at info.ca@ptpfit.com; we may be able to cancel your order if it has not yet been shipped.

To make a claim, you must obtain a return authorisation number by email. 
Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info.ca@ptpfit.com. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty.

If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. 
If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Fitness Systems United.


Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.